Uponics – Privacy Policy

Last Updated: December 2025

At Uponics, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit uponics.co.za or engage with our services. By using our website, you consent to the processing of your Personal Information as outlined in this policy and in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

We may collect Personal Information when you contact us, request a quote, or purchase hydroponic/aquaponic products, including:

• Full name

• Email address

• Contact number

• Residential or delivery address

• Service or product request details (e.g., system specifications, advice needed)

• Any additional information required to fulfil your enquiry or order

1.2 Automatically Collected Information

When accessing our website, we may collect:

• IP address

• Browser type and device details

• Pages visited and browsing behaviour

• Cookies and analytics data

This helps us maintain website performance and improve user experience.

2. How We Use Your Personal Information

We use the information collected to:

• Respond to enquiries and provide requested hydroponic/aquaponic products, advice, or installation services

• Process orders and manage customer accounts

• Communicate regarding orders, delivery status, or support

• Improve website functionality and overall service delivery

• Send marketing communication only if you have opted in

• Comply with legal or regulatory obligations

3. Cookies

Our website uses cookies to:

• Enhance browsing functionality (e.g., maintaining shopping cart items)

• Monitor website usage

• Provide a smoother and more personalised user experience

You may disable cookies through your browser settings, but some website features may not function correctly.

4. Sharing of Personal Information

We do not sell or distribute your Personal Information. We may share information only when necessary with:

• Internal staff involved in sales, packing, and logistics

• Trusted third-party service providers (hosting, IT, transport/delivery partners)

• Regulatory or legal authorities when required by law

All third parties are bound to maintain confidentiality and comply with POPIA.

5. Data Security & Retention

We take reasonable technical and organisational steps to safeguard your Personal Information from:

• Unauthorised access

• Loss, misuse, or alteration

We retain information only for as long as required for operational, legal, or contractual purposes.

6. Your Rights Under POPIA

You may request to:

• Access the Personal Information we hold

• Correct or update inaccurate details

• Request deletion of data where applicable

• Opt out of marketing at any time

• Object to the processing of your information

To exercise your rights, please contact us directly.

7. Contact Us

Uponics

Website: https://uponics.co.za Email: [Insert Email] Phone: [Insert Contact Number]

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/