Terms & Conditions

Overview

This website (www.uponics.co.za) is operated and controlled by the management of U Ponics. Any and all reference to the use of the words “us”, “our”, “ours” and “we” accordingly refer to U Ponics. This website service is provided for the convenience of the customers and patrons of U Ponics, and the use of this service is subject to the TERMS AND CONDITIONS OF SERVICE (hereafter referred to as “terms”/” policy”) as contained within this document.

The use of this website is conditional on the acceptance of these terms. By using this platform (www.uponics.co.za), you agree unconditionally to the terms as set out in this document. If you do not agree to and/or accept such terms, then you are not permitted to make use of this website and/or any of the services provided therein.

Accordingly, these terms and conditions apply to all users of this website, in any capacity. It is thus important to ensure that you have read and understand these terms carefully.

Website Terms and Conditions

By making use of this service you agree that you are considered a major for the purposes of concluding a contract in in the Republic of South Africa, Or, you are a major for the purposes of concluding a contract, and consent to our business contracting with any such minor who acts with your consent, Or,  that you are a minor residing in the Republic of South Africa, who has obtained the requisite consent to contract, be it through the consent of your parent/guardian or emancipation.

You are not permitted to make use of this website for illegal/unauthorized purposes, and are not permitted to attach/transmit any viruses, worms or malware onto this platform.

Any breach or violation of the terms contained herein will result in a breach of contract which constitutes a termination of your services as provided for by www.uponics.co.za.

General Terms of Service

By using this website and agreeing to these terms, you understand fully that U Ponics maintains the right to refuse service to any person, for any given reason.

You understand that your information (including contact number, social media handles and email address, and excluding any credit card details) will be retained by U Ponics, and may be used for, or to convey any promotional material via our communicative channels, including but not limited to our business WhatsApp line, and Instagram account.

U Ponics will never willingly divulge any of your personal information to any third party without your express consent, and all credit card details are always handled via the appropriate encrypted channels.

U agree to not make use of, distribute or duplicate any copyrighted material produced by U Ponics or used within its website (www.uponics.co.za) without the express approval of the management of U Ponics.

No Representations

Any person who enters into a contract of sale with, or makes use of any service provided by U Ponics, agrees that such contract of sale, or provision of service was not entered into or agreed upon in reliance in whole or in part with any representation made by U Ponics, its management or staff, by way of electronic communication or otherwise (including but not limited to- telephone calls, email, WhatsApp, Instagram messaging) except for what is expressly provided for within these terms.

Payment

Payment on this website is accepted by means of credit-card payments, using our accredited and secure third-party payment vendor YOCO (www.yoco.com).

The banking details for U Ponics are:

Account Name: U Ponics PTY LTD

Bank: Capitec Business

Account Type: Cheque

Branch Code: 450105

Account number: 1052825001

Privacy Policy

Uponics – Privacy Policy

Last Updated: December 2025

At Uponics, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit uponics.co.za or engage with our services. By using our website, you consent to the processing of your Personal Information as outlined in this policy and in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

We may collect Personal Information when you contact us, request a quote, or purchase hydroponic/aquaponic products, including:

  • Full name

  • Email address

  • Contact number

  • Residential or delivery address

  • Service or product request details (e.g., system specifications, advice needed)

  • Any additional information required to fulfil your enquiry or order

1.2 Automatically Collected Information

When accessing our website, we may collect:

  • IP address

  • Browser type and device details

  • Pages visited and browsing behaviour

  • Cookies and analytics data

This helps us maintain website performance and improve user experience.

2. How We Use Your Personal Information

We use the information collected to:

  • Respond to enquiries and provide requested hydroponic/aquaponic products, advice, or installation services

  • Process orders and manage customer accounts

  • Communicate regarding orders, delivery status, or support

  • Improve website functionality and overall service delivery

  • Send marketing communication only if you have opted in

  • Comply with legal or regulatory obligations

3. Cookies

Our website uses cookies to:

  • Enhance browsing functionality (e.g., maintaining shopping cart items)

  • Monitor website usage

  • Provide a smoother and more personalised user experience

You may disable cookies through your browser settings, but some website features may not function correctly.

4. Sharing of Personal Information

We do not sell or distribute your Personal Information. We may share information only when necessary with:

  • Internal staff involved in sales, packing, and logistics

  • Trusted third-party service providers (hosting, IT, transport/delivery partners)

  • Regulatory or legal authorities when required by law

All third parties are bound to maintain confidentiality and comply with POPIA.

5. Data Security & Retention

We take reasonable technical and organisational steps to safeguard your Personal Information from:

  • Unauthorised access

  • Loss, misuse, or alteration

We retain information only for as long as required for operational, legal, or contractual purposes.

6. Your Rights Under POPIA

You may request to:

  • Access the Personal Information we hold

  • Correct or update inaccurate details

  • Request deletion of data where applicable

  • Opt out of marketing at any time

  • Object to the processing of your information

To exercise your rights, please contact us directly.

7. Contact Us

Uponics

Website: https://uponics.co.za Email: [Insert Email] Phone: [Insert Contact Number]


HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/